Account
Delete your Call the Trades account
How to ask us to delete your account and your data, and what we keep.
Last updated October 26, 2026
You can ask us to delete your Call the Trades account, and the personal data that goes with it, at any time. This applies to the Call the Trades app on Android and iPhone and to app.callthetrades.com.
How to delete your account
Email support@callthetrades.com from the email address on your account, with the subject "Delete my account". If you can't use that address, tell us the name and email on the account and we'll verify it's you another way.
We'll confirm we've received your request, and we'll delete your account within 30 days. Once it's deleted you won't be able to sign in, and it can't be undone.
What we delete
- Your profile: name, email address, phone number, ZIP code and photo.
- Your projects, the photos you've uploaded, and your messages.
- For experts: your licence and insurance documents, ID check status and portfolio.
- Your saved payment methods and notification settings.
What we keep, and for how long
- Records of credit purchases, calls, refunds and expert payouts, for up to 7 years, because tax and financial laws require it. These are kept securely and used for nothing else.
- Call recordings are already deleted automatically 7 days after each call.
Questions
Email support@callthetrades.com, or read our privacy notice at callthetrades.com/privacy.